We have a requeriment where we need to use the Incident Management screen with all fields of SOLMANPRO parameter for those who will open the Incident.
We could use the SOLMANEQU parameter but this screen has another layout and we need the layout is the same as SOLMANPRO.
But we need the fields "Support Team" and "Message Processor" remain blocked for those who will OPEN or also the status="New" or "Proposed
Solution" or "Notifier Action".
Only users who will processor the Ticket may change these fields.
We can not work with role because same user can either open the ticket and also processsor the Ticket.
We would like if there is a Standard Solution or a Development will be needed to meet this requirement?
Regards,
Viviane