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Overage and Debit process

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Hi Everyone

 

Here is the scenario on overage process ,,, Warehouse ships excess products to customer but we have billed them what was initially ordered , we will come to know once the cycle count or customer might them call the company say they have received excess and they want to retain it , now we need to create order without delivery and bill the customers, if anyone has come across the this scenario please let me

 

Thanks


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